Returns & Refunds Policy
Thank you for supporting A Knebworth Field. As an independent documentary project, every sale directly funds the continuation of this field work. Please review our policy on returns and cancellations below:
1. Fine Art Prints (Made to Order)
Policy: All photographic prints are custom-made to order via our professional print lab to your exact size and border selections. For this reason, we cannot accept returns, exchanges, or refunds if you change your mind or select the incorrect size.
Damaged Items: In the unlikely event that your print arrives damaged in transit or features a printing defect, we will replace it free of charge. Please inspect your package upon delivery and email us at [Your Email Address] within 7 days with clear photographs of the damage to both the packaging and the print.
2. Notecard Packs (Physical Stock)
Policy: We happily accept returns and exchanges on our notecard packs within 14 days of delivery.
Conditions: To be eligible for a refund, the notecards must be completely unused, undamaged, and strictly in their unopened, original packaging (with any bands or seals intact).
Return Shipping: Unless the item is faulty, you will be responsible for covering the cost of return postage. We highly recommend using a tracked service, as we cannot issue a refund for items lost in transit.
How to Request a Return or Report Damage
To start a return for a notecard pack, or to report a damaged print, please email [Your Email Address] with your Order Number and details of your request. Once your returned notecards are received and inspected, your refund will be processed back to your original payment method within 5–7 working days.
